Hello, I need some help about our Thinprint issue. Our users print from applications running on virtual Windows XP SP3 x86 desktops. Sometimes the print jobs are remained in "Printing" status in the TP printer queue on virtual desktop. In the printer queue of the physical machine (Windows 7 SP1 x64) there is nothing at that time. Sometimes the stucked print jobs get printed after waiting 5-10 minutes but usually they are never printed. The job cannot be cancelled or restarted so the users need to log off from the machine and log in to a new one. We have upgraded our View environment from 4.0.1 to 5.1.3. It seems the issue are only in the new environment. We have Horizion View 5.1.3 Connection Servers. The virtual desktop pool is Automated - Floating - Non persistent. I have tried to create logs with ThinPrint Diagnostic Utility (it is attached) when I did some test print from Word. You can see in the log that From 13:39 to 13:46 is nothing happened but after 13:46 the print jobs are succeeded. But this is the best case, usually users had to log out and log in a new machine to can print again.
Thanks, Zoltan