We have USB redirection enabled in the View agent on the parent VMs we use for linked clones. This always works.
However, this does not work on machines created by vCenter in automated desktop pools. These are not linked clones. They result from cloning a tempalte and using the vcenter customization specification. We have verified that the USB redirection is 100% installed on the template.
Has anyone seen this before? Our workaround has been to reinstall the View agent after the new desktop is created, but this is not a smooth process.