We are using View 6.2.1 (without AppStacks) and are having an issue with some software printers (PDF printers, and printers created by LOB applications). When users log in to non-persistent desktops, sometimes the printers are missing, sometimes some of them are missing, and sometimes they are all there. It's not consistent on a per user, per VM, or per user per VM basis. For example, yesterday when I logged in, I had neither my PDF printer, or my ImageRight printer (Imageright is a document management system... details aren't likely relevant). Today I logged in and have the ImageRight printer, but not the PDF printer. Sometimes, I have the PDF printer, but not the ImageRight printer.
Has anyone encountered anything like this? The ImageRight one happens to not be a huge deal because we can provide the users instructions to quickly reinstall it, but the PDF printer and other LOB applications require much larger re-installations, and it's not feasible to do that daily for everyone. If it matters, we're using PDFXchange for the PDF printer, but since it happens with all of the application printers, i doubt that's part of the problem.
I haven't tried persistent desktops. All of these printers work fine in our old Terminal Server environment (XenApp); this issue is only affecting the VDI environment.
Any guidance would be immensely appreciated.
Thanks
Dylan