We took the plunge and updated from View 5.2 to Horizon 6.2 about 2 months ago. Initially, everything went fairly smoothly, the biggest issue was the new security that is enabled in v6.2. However, we've begun to realize that all is not well. We had a user who had a suspected malware incident, our standard plan is to rename their Persona folder, then copy anything they need over. However, while their new Persona folder was created, it's 100% empty, other than a .lck file. All we are trying to sync is their local appdata folder, as we use Windows Roaming Profiles for the rest of it. New staff members' Personas folders are always empty, and I've begun to suspect that nobody's has updated since we upgraded from 5.2 to 6.2.
I did file a ticket with VMware, however, we haven't made much progress. They did advise to roll the version of VMware tools from v10 to v9.4 under the vague pretense of 'known incompatibilities', which I did, but it didn't help.
After the move from Tools v10 to v9.4, there's actually more issues in the VMWVvp.txt log, generally stuff that looks like this:
[24418][05/03/2016 08:10:56:0128][RTOLogon!VMWQueryEA ] No EAs Found: File: \Users\user
[24418][05/03/2016 08:10:56:0128][RTOLogon!PostCreate ] Failed to update name in stream context for file \Device\HarddiskVolume2\Users\user\Videos (Cbd = FFFFFA800341A860, FileObject = FFFFFA8003D08070)
[24435][05/03/2016 08:10:56:0128][RTOLogon!RedirectFile ] VMWGetFileInfo Failed: Process: svchost.exe, File: \Device\HarddiskVolume2\Users\user\Saved Games, 0xC0000034
[24435][05/03/2016 08:10:56:0128][RTOLogon!RTORetrieveOfflineFile] Retrieved User Identity: Path: \Device\HarddiskVolume2\Users\user\Saved Games
[24435][05/03/2016 08:10:56:0128][RTOLogon!RTORetrieveOfflineFile] Received FALSE From Service: 0x0, ulResult: 0x80070002
[24435][05/03/2016 08:10:56:0128][RTOLogon!RedirectFile ] RTORetrieveOfflineFile Returned: Process: svchost.exe, Offline: 0, 0x80070002
[24446][05/03/2016 08:10:56:0128][RTOLogon!RedirectFile ] VMWGetFileInfo Failed: Process: svchost.exe, File: \Device\HarddiskVolume2\Users\user\Saved Games, 0xC0000034
[24446][05/03/2016 08:10:56:0128][RTOLogon!RTORetrieveOfflineFile] Retrieved User Identity: Path: \Device\HarddiskVolume2\Users\user\Saved Games
[24446][05/03/2016 08:10:56:0128][RTOLogon!RTORetrieveOfflineFile] Received FALSE From Service: 0x0, ulResult: 0x80070002
[24446][05/03/2016 08:10:56:0128][RTOLogon!RedirectFile ] RTORetrieveOfflineFile Returned: Process: svchost.exe, Offline: 0, 0x80070002
I don't see these strings in the logs that I have when we were running on v10.
The other thing I find strange is this line:
[0][05/03/2016 07:53:44:0234][CRedirectedFolders::Load ] Failed Opening SOFTWARE\Policies\VMware, Inc.\VMware VDM\Persona Management\Service\Redirected Folders, 0x80070002
I've confirmed there is no 'Persona Management' key in the VMware VDM key in the registry.
Any help is greatly appreciated. I've attached the complete log.